Returns & Hygiene Policy — Synful Novelties

Lingerie, swimwear, and intimate apparel are personal items. For the health and safety of all sinners, returns and exchanges follow strict hygiene-based rules. Please read this carefully before placing your order.

Final Sale Items — No Returns, No Exchanges

For hygiene reasons, the following items are final sale and cannot be returned or exchanged under any circumstances:

Panties, thongs, G-strings, and any underwear
Bodysuits, teddies, and one-piece lingerie
Crotchless lingerie of any kind
Stockings, hosiery, fishnets, and bodystockings
Pasties, nipple covers, and body jewelry
Costumes that have been tried on, opened, or worn
Latex, vinyl, and wet look pieces (cannot be resold once handled)
Bridal pieces worn at any event
Sale items, clearance, and capsule collection drops
Items marked "Final Sale" on the product page

Eligible for Return

Only the following items may be returned within 14 days of delivery, provided they meet all conditions below:

Bras and bralettes
Robes, kimonos, and loungewear (unworn)
Sleep sets (unworn, unwashed)

Return Conditions — all must be met

Item must be unworn, unwashed, and unaltered
All original tags, hygiene seals, and labels must be intact
Hygiene strip on panty/bottom liner must be unbroken
Item must be free of makeup, deodorant, perfume, body oils, hair, lint, and any signs of wear
Original packaging must be returned with the item
Return must be initiated within 14 days of delivery date

We reserve the right to refuse any return that does not meet these conditions. Refused returns are shipped back to the customer at their expense.

01How to Start a Return

Email us within 14 days of delivery Send your order number, item(s), and reason for return to returns@synfulnovelties.com

Wait for your Return Authorization (RA) number Returns sent without an approved RA number will not be processed.

Ship the item back using a tracked service Customer is responsible for return shipping costs.

Refund processed after inspection Eligible refunds are processed within 5 to 7 business days of receipt.

02Refund Method

Approved refunds are issued to the original payment method. Original shipping fees are non-refundable. If you received free shipping on your order, our actual outbound shipping cost will be deducted from your refund.

03Exchanges

We do not offer direct exchanges due to inventory turnover. If you need a different size or style, return your eligible item for a refund and place a new order.

04Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, email support@synfulnovelties.com within 7 days of delivery with your order number and clear photos showing the issue. Approved cases are eligible for a full replacement or refund at our discretion.

05Sizing & Fit

We strongly recommend reviewing the size chart on every product page before ordering. Sizing varies by style, material, and fit. Returns due to incorrect sizing on eligible items follow the standard return conditions above.

06Late or Missing Refunds

Refunds typically appear in your account within 5 to 10 business days after approval, depending on your bank. If you have not received your refund after 10 business days, contact your bank first, then email us at returns@synfulnovelties.com.

07Cancellations

Orders can be canceled within 2 hours of placement. After 2 hours, the order has entered our fulfillment queue and cannot be canceled, modified, or refunded prior to shipment.

Questions?

Email returns@synfulnovelties.com. Our team responds within 24 hours, Monday through Friday.