Privacy Policy

Information you provide:

• Name, email, phone, billing and shipping addresses
• Payment information (processed by our payment processors, never stored on our servers)
• Account credentials, order history, wishlist contents
• Customer service messages and product reviews
• Marketing preferences and survey responses

Information collected automatically:

• IP address, browser type, device identifiers, operating system
• Pages viewed, items clicked, time on site, referring URLs
• Cookies, pixels, and similar tracking technologies
• Geolocation data (approximate, based on IP)

• Process, fulfill, and ship your orders
• Send order confirmations, shipping updates, and customer service responses
• Provide marketing emails and SMS (with consent, opt-out anytime)
• Personalize product recommendations
• Improve site performance, security, and fraud prevention
• Comply with legal obligations and enforce our Terms of Service

We use cookies, web beacons, and similar technologies for site functionality, analytics, and advertising. This includes services such as Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag, and Klaviyo. You can manage cookie preferences through your browser settings or our cookie banner. Disabling cookies may affect site functionality.

We do not sell your personal information. We share data only with:

• Service providers: Shopify, payment processors, fulfillment partners, shipping carriers, email/SMS platforms, analytics providers, and customer service tools
• Legal authorities: When required by law, subpoena, or to protect our rights
• Business transfers: In the event of a merger, acquisition, or asset sale

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information (CCPA, applicable to California residents)
• Restrict or object to processing (GDPR, applicable to EU/UK residents)
• Data portability

To exercise these rights, email privacy@synfulnovelties.com with your request and proof of identity.

By providing your email or phone number at checkout or signup, you consent to receive marketing messages from Synful Novelties. You can unsubscribe at any time via the link in any email or by replying STOP to any SMS. Transactional messages (order confirmations, shipping updates) cannot be opted out of while an order is active.

We use industry-standard security measures including SSL encryption, PCI-compliant payment processing, and access controls. No system is 100% secure. We cannot guarantee absolute security but commit to notifying affected users in the event of a confirmed data breach as required by law.

We retain personal data as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are retained for at least 7 years for tax and accounting purposes.

Our site is intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly. If you believe a minor has provided us information, contact privacy@synfulnovelties.com.

If you access our site from outside the United States, your data may be transferred to and processed in the US. By using our site, you consent to this transfer.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent site notice.

• Privacy questions or requests: privacy@synfulnovelties.com
• General support: support@synfulnovelties.com