Support
Frequently Asked Questions
Everything you need to know. Can't find your answer? Write to us — we reply within 24 hours.
What sizes do you carry?
Answer :
We carry sizes S through XL across most styles, with select pieces available in extended sizes through our Curve collection. Each product page includes a full size guide with bust, waist, and hip measurements — we always recommend checking before ordering since lingerie sizing can vary between styles.
We carry sizes S through XL across most styles, with select pieces available in extended sizes through our Curve collection. Each product page includes a full size guide with bust, waist, and hip measurements — we always recommend checking before ordering since lingerie sizing can vary between styles.
How is my order packaged?
Answer :
Every order ships in plain, unbranded packaging with no indication of the contents on the outside. Your privacy matters to us — the return address and billing description are discreet. Perfect for gifts, or simply keeping things personal.
Every order ships in plain, unbranded packaging with no indication of the contents on the outside. Your privacy matters to us — the return address and billing description are discreet. Perfect for gifts, or simply keeping things personal.
How long does shipping take?
Answer :
Standard US delivery takes 7 to 14 business days. We know that feels like a wait — but every piece is carefully sourced and ships directly from our supplier to keep prices fair without sacrificing quality. Express shipping options are available at checkout if you need it sooner.
Standard US delivery takes 7 to 14 business days. We know that feels like a wait — but every piece is carefully sourced and ships directly from our supplier to keep prices fair without sacrificing quality. Express shipping options are available at checkout if you need it sooner.
Can I return or exchange my order?
Answer :
We accept returns on unworn items within 30 days of delivery, provided the original tags are intact and the hygiene strip has not been removed or broken. For hygiene and safety reasons, we cannot accept returns on items where the seal has been broken. If something arrived damaged or incorrect, contact us immediately and we will make it right.
We accept returns on unworn items within 30 days of delivery, provided the original tags are intact and the hygiene strip has not been removed or broken. For hygiene and safety reasons, we cannot accept returns on items where the seal has been broken. If something arrived damaged or incorrect, contact us immediately and we will make it right.
Do you offer free shipping?
Answer :
Yes — standard shipping is free on all US orders over $49. Orders under $49 are subject to a flat shipping fee calculated at checkout. Free shipping is automatically applied when your cart reaches the threshold, no code needed.
Yes — standard shipping is free on all US orders over $49. Orders under $49 are subject to a flat shipping fee calculated at checkout. Free shipping is automatically applied when your cart reaches the threshold, no code needed.
How do I know which size to order?
Answer :
Every product page includes a size guide with specific measurements for bust, waist, and hips. We recommend measuring yourself and comparing to the guide rather than going by your usual dress size — lingerie sizing is not standardized and can vary significantly between styles. When in doubt between two sizes, size up for comfort or size down for a more fitted feel.
Every product page includes a size guide with specific measurements for bust, waist, and hips. We recommend measuring yourself and comparing to the guide rather than going by your usual dress size — lingerie sizing is not standardized and can vary significantly between styles. When in doubt between two sizes, size up for comfort or size down for a more fitted feel.
Are your products true to the photos?
Answer :
We do our best to represent every piece accurately. Colors may appear slightly different depending on your screen settings. Product descriptions include fabric details, fit notes, and care instructions so you know exactly what you're getting. If you have a specific question about a piece before ordering, reach out — we're happy to help.
We do our best to represent every piece accurately. Colors may appear slightly different depending on your screen settings. Product descriptions include fabric details, fit notes, and care instructions so you know exactly what you're getting. If you have a specific question about a piece before ordering, reach out — we're happy to help.
How do I care for my lingerie?
Most pieces should be hand washed in cold water with a gentle detergent and laid flat to dry. Avoid machine washing, tumble drying, and bleaching — these will break down delicate fabrics like lace, mesh, and satin far faster than hand care. Specific care instructions are listed on each product page and on the garment label inside.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. PayPal and Shop Pay are also available at checkout. All transactions are SSL encrypted and processed securely — your payment information is never stored on our servers.
I received the wrong item or my order is damaged — what do I do?
We're sorry that happened. Please contact us at support@synfulnovelties.com within 7 days of receiving your order and include your order number and a photo of the item. We will arrange a replacement or full refund at no cost to you. Wrong or damaged items are always our responsibility to fix — no return shipping required on our end.
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